Privacy Policy

At Wendy’s Guiding Light Through Grief, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit wendysguidinglightthroughgrief, communicate with us, purchase or use our online grief coaching services, attend virtual sessions, complete forms, subscribe to communications, or otherwise interact with us.

Please review and customize every bracketed item before publishing. This template is general information and is not legal advice. Privacy obligations vary by location, business practices, technology, and the types of information collected. Have qualified counsel review the final policy.

Please do not submit information you do not want us to possess. If you face an emergency or immediate danger, contact local emergency services or an appropriate crisis resource; do not rely on the Services for emergency assistance.

Depending on how you use the Services, we may collect the following categories of information:

·  Contact and account information: name, email address, telephone number, mailing address, username, password, and communication preferences.

·  Coaching and intake information: goals, availability, appointment details, questionnaire responses, notes you provide, and information about grief, loss, relationships, health, beliefs, family, or personal circumstances that you choose to share.

·  Transaction information: services purchased, payment status, billing address, and limited payment details. Payment card information may be processed directly by [Payment Processor], and we may not receive or store the full card number.

·  Communications: emails, messages, feedback, testimonials, survey responses, and customer-support records.

·  Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, links clicked, approximate location derived from IP address, and dates and times of access.

·  Cookies and similar technologies: information collected through cookies, pixels, local storage, and similar tools, as described below.

·  Information from third parties: scheduling, videoconferencing, payment, email, analytics, referral, or social-media providers, subject to their settings and policies.

We do not intentionally collect more sensitive information than is reasonably necessary to provide the Services. Please use care when sharing information about another person and provide it only when you have authority to do so.

We collect information directly from you when you complete an intake or contact form, create an account, schedule or attend a session, make a purchase, communicate with us, or subscribe to updates. We also collect information automatically through our website and receive information from service providers or referral sources.

·  Provide, personalize, schedule, and administer the Services.

·  Process payments, confirm purchases, and maintain business and tax records.

·  Communicate about appointments, accounts, transactions, support, safety, and changes to the Services.

·  Understand coaching needs and maintain appropriate session or progress notes.

·  Send marketing communications where permitted; you may unsubscribe at any time.

·  Operate, troubleshoot, secure, analyze, and improve our website and Services.

·  Prevent fraud, misuse, security incidents, and violations of our terms.

·  Comply with law, enforce agreements, establish or defend legal claims, and protect rights, safety, and property.

·  Carry out another purpose disclosed when information is collected or with your consent.

Where applicable law requires a legal basis, we process personal information as needed to perform a contract with you, take steps at your request before entering a contract, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, protect vital interests, or based on consent. Where information about health, beliefs, or other sensitive matters receives additional protection, we will rely on an appropriate condition permitted by applicable law, which may include your explicit consent. You may withdraw consent for future processing by contacting us, but withdrawal does not affect earlier lawful processing.

We may disclose personal information to:

·  Service providers: providers of website hosting, cloud storage, scheduling, videoconferencing, payments, email, customer support, analytics, security, bookkeeping, and professional services that process information for us.

·  Professional advisers: attorneys, accountants, insurers, and consultants subject to appropriate duties.

·  Business transactions: actual or prospective parties to a merger, financing, sale, reorganization, insolvency, or transfer of business assets, subject to appropriate safeguards.

·  Legal and safety purposes: regulators, courts, law enforcement, emergency responders, or others where we reasonably believe disclosure is required by law or necessary to protect rights, safety, or property.

·  At your direction or with your consent: including a person, provider, or organization you authorize us to contact.

Sale or targeted advertising: [Choose and customize: “We do not sell personal information or share it for cross-context behavioral advertising” OR describe the categories involved, recipients, purposes, and opt-out method.] We do not knowingly sell or share personal information of individuals under 16.

We treat coaching communications as private and limit access to people who need information for legitimate business purposes. However, coaching communications may not be protected by therapist-client, physician-patient, clergy-penitent, attorney-client, or other legal privilege. We may disclose information when authorized by you, required by law, needed to administer or protect the Services, or reasonably necessary to address a serious safety concern. The precise duties and permitted disclosures depend on applicable law.

We may use essential cookies to operate the website and optional cookies for preferences, analytics, or advertising. [List the specific tools used, such as Google Analytics or Meta Pixel, and describe their purposes.] Where required, we request consent before using nonessential cookies. Browser controls can block or delete cookies, but some features may not function properly. [Describe whether and how the business responds to Global Privacy Control or “Do Not Track” signals.]

We may send service-related messages that are necessary to administer your account or appointments. Where permitted, we may also send promotional email or text messages. You can unsubscribe using the link in an email, reply as instructed to a text, or contact us. Opting out of marketing does not stop nonpromotional communications. Message and data rates may apply.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing Services, maintaining appropriate business records, complying with legal, tax, accounting, insurance, and contractual requirements, resolving disputes, and enforcing agreements. Retention periods vary by record type. Our current schedule is: [insert specific periods for inquiries, client files and coaching notes, payment and tax records, marketing records, security logs, recordings, and backups]. We securely delete, de-identify, or anonymize information when retention is no longer required, subject to technical limitations and legal holds.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, such as [access controls, multifactor authentication, encryption, staff training, vendor review, and secure backups]. No system or transmission method is completely secure, and we cannot guarantee absolute security. If a reportable incident occurs, we will provide notices as required by applicable law.

Depending on your location and subject to exceptions, you may have the right to request access to or a copy of personal information, correction, deletion, restriction, portability, withdrawal of consent, objection to certain processing, and an appeal of a denied request. You may also have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling, and to limit certain uses of sensitive personal information.

Submit a request by emailing [Privacy Email], calling [Telephone Number], or using [Privacy Request Form URL]. Please describe your request and the state or country where you reside. We may verify your identity and authority before responding. An authorized agent may submit a request where permitted, but we may request proof of authorization and identity. We will not unlawfully discriminate against you for exercising privacy rights. You may complain to the privacy or data-protection regulator in your jurisdiction.

If a U.S. state privacy law applies to us, residents may receive additional rights and disclosures. During the preceding 12 months, we may have collected and disclosed for business purposes the categories described in Sections 2 and 6. [Customize a complete state-law addendum if the business meets an applicable law’s thresholds, including required category tables, collection notice, retention criteria, sensitive-data consent, opt-out links, appeal process, and recognized browser signals.]

We are based in [Country/State], and information may be processed in countries where we or our service providers operate. Those countries may have different data-protection laws. Where required, we use recognized safeguards for international transfers. [If offering Services to individuals in the European Economic Area, United Kingdom, or Switzerland, identify the controller, representative or data protection officer where required, lawful bases, transfer mechanisms, and the relevant supervisory authority.]

The Services are intended for people age [18] or older and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action. If the business serves minors, replace this section with procedures appropriate to the service, audience, and applicable parental-consent laws.

The Services may link to or integrate with third-party websites and platforms. Their privacy practices are governed by their own notices, not this policy. Review those notices before providing information. [List key providers and links to their privacy notices.]

We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. If required by law, we will provide additional notice or request consent. Your continued use of the Services after the effective date of a revision is subject to applicable law.

If you have questions, concerns, complaints, or privacy requests, contact:
Wendy's Guiding Light Through Grief
Email: wenkmay@hotmail.com