Terms and Conditions

These Terms and Conditions govern your access to and use of Wendy’s Guiding Light Through Grief at http://wendysguidinglightthroughgrief.com/, including any grief coaching sessions, programs, digital materials, communities, and related services by Wendy’s Guiding Light Through Grief. By accessing the Website, creating an account, booking a session, purchasing Services, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

Grief coaching is an educational and supportive service intended to help clients identify goals, develop coping strategies, and take practical steps while navigating loss. It is not psychotherapy, counseling, psychiatry, medical care, diagnosis, treatment, or crisis intervention. We do not diagnose or treat mental health conditions and do not prescribe medication. No coach-client relationship is a physician-patient, therapist-client, attorney-client, clergy-penitent, fiduciary, or other licensed professional relationship.

You are responsible for deciding whether the Services are appropriate for you and for seeking care from a qualified healthcare or mental health professional when needed. Do not delay or disregard professional care because of information obtained through the Services. Results vary, and we do not guarantee any particular outcome.

The Services are not monitored continuously and are not suitable for emergencies. If you or another person may be in immediate danger, call 911 or your local emergency number. In the United States, you may call or text 988 to reach the Suicide & Crisis Lifeline. If you are outside the United States, contact local emergency services or an appropriate crisis resource.

You must be at least 18 years old and legally able to enter into a binding agreement to use or purchase the Services. The Services are not directed to minors. 

You agree to provide accurate, current, and complete information and to keep your login credentials confidential. You are responsible for activity under your account and must promptly notify us at wenkmay@hotmail.com of suspected unauthorized access. We may suspend or terminate an account that contains inaccurate information, creates a safety or security risk, or violates these Terms.

Current descriptions and prices appear at checkout or in a written service agreement. Prices are stated in U.S. dollars unless otherwise indicated. You authorize us and our payment processor to charge your selected payment method for all amounts disclosed at checkout, including applicable taxes. Payment is due in full at booking, according to the payment plan shown at checkout. You are responsible for bank, currency conversion, or other third-party fees. Except as required by law or expressly stated in these Terms, fees are nonrefundable.

If you purchase a recurring plan, the plan renews automatically at the frequency, price, and duration clearly disclosed before purchase until canceled. By enrolling, you authorize recurring charges to your payment method. We will provide notices required by applicable law. You may cancel through the website or by emailing wenkmay@hotmail.com before the next billing date; cancellation takes effect at the end of the current paid period unless applicable law requires otherwise. Canceling does not retroactively refund charges already incurred.

To cancel or reschedule an appointment, notify us at least 24 hours before the scheduled start time using the number that I will provide you at booking. Appointments changed after that deadline, and missed appointments, may be charged half of the booking fee, except where prohibited by law or waived at our discretion for an emergency. If we cancel, you may choose a replacement appointment or a refund for the affected session.

·  Attend sessions from a private, safe location and do not participate while driving or operating machinery.

·  Communicate honestly about relevant needs, boundaries, and limitations.

·  Make your own decisions and remain responsible for your actions, wellbeing, and results.

·  Do not record a session without prior written consent from everyone involved.

·  Treat coaches, staff, and community members respectfully and do not harass, threaten, impersonate, or exploit others.

We will handle information you share in accordance with our Privacy Policy and applicable law. Coaching communications are not guaranteed to have the legal privilege that may apply to communications with certain licensed professionals. We may disclose information when you authorize disclosure, when required by law, to protect the rights or safety of any person, to address suspected abuse or exploitation, or as otherwise described in our Privacy Policy. Email, text, and video platforms carry inherent security risks; do not use them for urgent or highly sensitive communications unless we expressly provide a secure channel.

HIPAA does not automatically apply to every coaching business. Its applicability depends on whether an organization is a covered entity or business associate and, on the services, and transactions involved. Do not state that the Services are “HIPAA compliant” unless qualified counsel or a compliance professional confirms that claim and your practices support it.

The Website and its content are provided for general education and support. You may not use the Services to violate law, infringe rights, transmit malware, scrape or harvest data, bypass security, disrupt the Website, submit false information, or use content to build or train a competing product or automated system without our written permission. We may remove content or restrict access when reasonably necessary to protect users, the Company, or the integrity of the Services.

All Website content and materials supplied through the Services—including text, exercises, worksheets, videos, graphics, logos, course materials, and trademarks—are owned by or licensed to us and protected by law. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to use purchased materials for your personal, noncommercial use. You may not copy, publish, sell, sublicense, distribute, modify, publicly display, or create derivative works from them without written permission.

The Services may rely on or link to third-party platforms, payment processors, videoconferencing tools, social networks, or websites. We do not control and are not responsible for their content, availability, security, or privacy practices. Your use of third-party services is governed by their own terms and policies.

Testimonials describe individual experiences and are not promises that you will obtain the same or similar results. Any examples, case studies, or statements about potential benefits are illustrative only. We do not guarantee symptom relief, personal transformation, reconciliation, financial results, or any other outcome.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR OWNERS, COACHES, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF DATA, REVENUE, PROFITS, GOODWILL, OR OPPORTUNITY; OR PERSONAL DECISIONS OR ACTIONS TAKEN IN RELIANCE ON THE SERVICES. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM DURING THE SIX MONTHS BEFORE THE EVENT OR (B) US $100. THESE LIMITATIONS DO NOT APPLY WHERE PROHIBITED BY LAW OR TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its owners, coaches, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable costs arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim results from our negligence or misconduct where applicable law prohibits such indemnification.

You may stop using the Services at any time, subject to payment and cancellation obligations already incurred. We may suspend or terminate access if you materially breach these Terms, fail to pay, misuse the Services, threaten safety, or create legal or security risk. Where practicable, we will provide notice and an opportunity to cure. Provisions that by their nature should survive termination—including payment obligations, intellectual property, disclaimers, liability limits, indemnification, and dispute provisions—will survive.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-laws rules. Before filing a formal claim, each party agrees to send written notice describing the dispute and requested relief and to attempt in good faith to resolve it for at least 30 days. Subject to any nonwaivable consumer rights, exclusive jurisdiction and venue will lie in the state or federal courts located in Monument, Colorado.

We may update the Services and these Terms. We will post the revised Terms with a new “Last Updated” date and provide additional notice when required by law. Changes apply prospectively from their effective date. Your continued use after that date constitutes acceptance, except where applicable law requires affirmative consent. Material changes to paid Services will not retroactively alter a fully paid, fixed-term purchase unless legally required or you agree.

These Terms, together with the Privacy Policy, informed-consent or coaching agreement, and any checkout terms expressly incorporated by reference, constitute the entire agreement regarding the Services. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, sale, or transfer of business assets. Neither party is liable for delay caused by events beyond reasonable control, except for payment obligations. Headings are for convenience only. Electronic notices and signatures satisfy legal writing requirements to the extent permitted by law.

·  Replace every bracketed placeholder and delete provisions that do not match your offerings.

·  Align coaching scope, credentials, informed consent, records practices, and referral procedures with your actual operations.

·  Match fees, refunds, packages, subscriptions, auto-renewal disclosures, and cancellation methods to checkout.

·  Publish a separate Privacy Policy and, if applicable, cookie notice; assess federal and state health-data privacy requirements.

·  Confirm accessibility, email/SMS consent, testimonial permissions, sales-tax treatment, and professional liability insurance.

·  Have a licensed attorney review this document for every state or country where you offer Services before publication.